Please find below the cancellation policy of Best Rome Tours.
All requests for modifications must be promptly submitted by contacting us via email or by contacting us at our phone number. We will do our utmost to satisfy your request of modification. However, we cannot guarantee that the change of date and/time of your booking will be possible. This is subject to availability of skip the line tickets and guides. Skip the line tickets are not refundable and it is not possible to move them to another day unless permitted by the historical site.
When tours are cancelled 5 days in advance of the tour date, a 30% cancellation fee per tour will be applied. Skip the line tickets are not refundable. In case of cancellation there will be no refund for the tickets we have already reserved and bought for you in advace. In case of cancellation within 4 days before the tour date, the full amount will be charged. In case of last minute cancellations and no show, there will be no refund.
Our tours will take place either with rain or sun. In case of heavy rain, the Coliseum Underground tunnels might get flooded and might be closed by the Coliseum Staff for security reasons, whereas the other restricted areas, i.e. the arena and the third level, might be left open for visits. If the arena and the third level remain open, the Coliseum Staff will not refund to clients the supplement paid, even though the Undergrounds tunnels are closed.
A full refund of the supplement will only take place, if all three sections (undergrounds tunnels, arena and third level) remain closed due to severe weather conditions and security reasons.
When you book a tour with us, you will receive a voucher by email confirming the booking and giving you all important details for your tour, such as meeting place and time with the guide. You are asked to arrive at the meeting point in time. If you arrive late at the meeting point, we cannot guarantee that you will find our guide. If you fail to arrive on time at the meeting point, we are not responsible and we will give no refund or partial refund. In any case we will do our best to assist you and to reschedule your tour. In case you are late, please contact us on our emergency mobile numbers listed on the voucher.
Best Rome Tours made our trip one to remember. We would definitley recommend them to any traveller.5.0 Stars - Steve Jones -
Our tour guide Cathy was amazing. She knew her stuff and made us laugh all day.5.0 Stars - Mike Smith -
Best Rome Tours' Vatican Tour is a must for any travller. I would heavily recommend it.5.0 Stars - Phil Collins -
Best Rome Tours' Venice Tour made our trip. Our guide was fantastic and showed us the hidden sights of the city.5.0 Stars - John Daniels -
We took Best Rome Tours' Florence Tour and we were not dissappointed. The Uffizi Tour really made our trip.5.0 Stars - David James -